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Here are some advantages of customer call center software

1. Simple and quick setup: Now you can set up your own call center solution very easily in less than an hour. And that too without any technical knowledge.

2. CRM integration: Automatically sync outbound and inbound call information to the respective contact, lead, or account in the CRM systems.

3. Smart Dashboard: With our smart dashboard facility get in-depth analysis, keep an eye on customer conversation, agent performance and more at one place.

4. Intelligent Call Routing: Route your incoming call as per your working hours to suitable agents, team or department based on custom criteria.

5. Agent level login: Allow agents to log in and see full reports including working hours, roles and performance index.

6. Cost Effective: It is highly cost-effective as no infrastructure or maintenance is required.